Sunline Services Inc.

Sunline Services – Aviation Ground Support Services at O’Hare International Airport Since 1995

Core Services & Expertise

Sunline Services operates as pioneer in aviation support services for international airlines stationed at O’Hare International Airport (ORD) established in 1995. Founded by Ingrid Perrino and Ron Starrenburg on simple concept of helping international airlines reach new heights by providing ground support services beyond expectations. Steadfast mission of providing unprecedented support services making it possible for airlines to soar above clouds with confidence that airline and passengers are being well taken care of on ground.

Passenger services include check-in, lobby assistance, arrival and departure assistance, lost and found, lounge attendants. When you partner with Sunline highly trained professional blends seamlessly into brand environment assigned to base of operation. Sunline personnel receive intense customer-specific training with attentive programs allowing individualized customer service tailored specifically to each airline serviced. Learn about customers’ equipment, preferences, and requirements ensuring passengers travel comfortably, safely and efficiently.

Flight operations services include preparing flight plans along with NOTAMS and weather giving detailed briefings to international pilot crews, provide constant weather updates along with airport conditions and other safety related information via ACARS to pilot crews, plot ETOPS charts, review MEL/CDL items with pilot crews and maintenance staff, calculate takeoff and landing performance, keep track of takeoff landing and block in-out times, flight watch, weight and balance/load planning.

Geographic Reach & Capabilities

Based at O’Hare International Airport (ORD), Chicago, Illinois (P.O. Box 66122, O’Hare International Airport, Chicago, IL 60666). Exclusively serves international airlines at O’Hare with operations at Terminal 1 and Terminal 5 where high standards for customer service and operational efficiency maintained.

Services specifically designed for international airline operations at O’Hare including detailed briefings to international pilot crews, ACARS communications, and ETOPS chart plotting for long-range international flights. Multi-talented, multi-cultural workforce speaks multiple languages serving diverse international airline customer base.

Industry Credentials & Partnerships

Sunline Services maintains since 1995 (30 years) demonstrating longstanding aviation industry presence at O’Hare. Ingrid Perrino (President/CEO, Co-founder) established strong working relationships with many international airlines resulting in major accounts signed and healthy customer base. Prerna Sharma (General Manager) joined May 2017 with nearly 18 years of aviation experience serving as Account Manager for Lufthansa Group including Swiss and Austrian Airlines. Darek Marek (Flight Operations Manager) with Sunline since 2009 with over 20 years of aviation experience in various roles from Assistant Flight Dispatcher to Manager.

Company experienced dramatic growth within first five years growing from just handful of employees to well over hundred. Strong customer relationships maintained with international airlines at O’Hare. All employees undergo extensive background checks and skill assessment evaluation with continuous training and informational briefings throughout employment.

Client Benefits & Advantages

Clients selecting Sunline Services benefit from specialized international airline ground support at O’Hare:

• • 30 years O’Hare experience: Since 1995 validates deep understanding of O’Hare international airline operations

• • Customer-specific training: Intense customized training programs tailored to individual airline brand requirements

• • Lufthansa Group expertise: Account management for entire Lufthansa Group including Swiss and Austrian Airlines

• • Multi-lingual staff: Multi-cultural workforce speaks multiple languages serving international airline crews and passengers

• • ETOPS capabilities: Plot ETOPS charts and provide detailed international flight planning for long-range operations

• • Terminal 1 and 5 operations: Coverage across O’Hare’s international airline terminals ensures comprehensive service

• • Flight watch services: Constant weather updates and airport conditions via ACARS to pilot crews ensures safety

• • 20+ years flight operations: Flight Operations Manager with over 20 years experience delivers accurate flight plans

These capabilities combine to create comprehensive aviation ground support solutions focusing on international airline passenger services and flight operations at O’Hare International Airport with 30 years proven expertise and multi-lingual professional staff.

Quick Facts:

• • Founded: 1995 (30 years)

• • Location: O’Hare International Airport (ORD), Chicago, Illinois

• • Terminals: Terminal 1 and Terminal 5 operations

• • Services: Passenger services, flight operations, check-in, flight planning, ETOPS charts

• • Staff: Multi-lingual, multi-cultural workforce, extensive background checks required

• • Major accounts: Lufthansa Group (Swiss, Austrian Airlines)

• • Leadership: Ingrid Perrino (President/CEO), Prerna Sharma (General Manager – 18 years aviation), Darek Marek (Flight Operations Manager – 20+ years)

Contact Details:

Address: P.O. Box 66122, O’Hare International Airport, Chicago, IL 60666 Phone: 773.601.1900 Fax: 773.601.1903 Email: info@sunlineservices.com Website: www.sunlineservices.com Leadership: Ingrid Perrino (President/CEO), Prerna Sharma (General Manager), Darek Marek (Flight Operations Manager)

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